Dr Ray
Business English

Meetings Etiquette

Section 10: Softening Feedback or Complaints

Section 10: Softening Feedback or Complaints

When giving feedback or expressing complaints, it's important to be polite and considerate to avoid offending or upsetting others. One effective way to soften feedback is by using the structure "not + very + positive adjective." This approach makes your statement less direct and more diplomatic.

Examples

Strong: The hotel was dirty.
Softened: The hotel wasn’t very clean.

Strong: The food was cold.
Softened: The food was not very hot.

Strong: The presentation was boring.
Softened: The presentation wasn’t very engaging.

Strong: The service was slow.
Softened: The service wasn’t very fast.

Strong: The movie was terrible.
Softened: The movie wasn’t very good.

Select the sentence that best softens the feedback or complaint.

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Correct answers will  highlight  in green

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