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Dr Ray 
Professional English
Course 201

Exercise Quiz 1, Conflict Mgt


From the drop-down menus, select the best word to complete the sentence.

Knowing how to 1 is an important professional skill. Conflict at work can affect the 2 and well-being of staff and create unnecessary 3 and stress. People with conflict management skills resolve disagreements quickly and effectively, 4 effective teamwork and 5 . Successful conflict management also helps to create an 6 in which individuals can learn from others, develop their talents and think 7 . Conflict management can be challenging, but people who do it well are 8 by their 9 and companies.

Answer

Knowing how to handle conflict is an important professional skill. Conflict at work can affect the motivation and well-being of staff and create unnecessary distractions and stress. People with conflict management skills resolve disagreements quickly and effectively, enabling effective teamwork and maximum productivity. Successful conflict management also helps to create an atmosphere in which individuals can learn from others, develop their talents and think creatively. Conflict management can be challenging, but people who do it well are highly valued by their colleagues and companies.

When conflict arises, we can often see nature's fight-or-flight 1 – either 2 the enemy or 3 . The 'fight' reaction is when people start to prepare themselves for an argument. But by getting aggressive, they might not only damage their relationships but also miss the chance of growing through constructive feedback.

The 'flight' response involves 4 the 5 altogether. People 6 their feelings, hide disagreements and pretend that everything is fine when it is not. However, the conflict remains 7 and the problem gets worse.

So how can we8 our immediate reactions to make conflict a source of 9 and development? Here are eight tips to help us manage conflict successfully.

Answer

When conflict arises, we can often see nature's fight-or-flight response – either attacking the enemy or running away. The 'fight' reaction is when people start to prepare themselves for an argument. But by getting aggressive, they might not only damage their relationships but also miss the chance of growing through constructive feedback.

The 'flight' response involves ignoring the issue altogether. People suppress their feelings, hide disagreements and pretend that everything is fine when it is not. However, the conflict remains unresolved and the problem gets worse.

So how can we go beyond our immediate reactions to make conflict a source of trust-building and development? Here are eight tips to help us manage conflict successfully.


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