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Note: no spaces in guesses [more...]
For two or more words answers, please use a dash between words. (no spaces allowed in the quess-word) For example "head-chef" NOT "head chef" "over-the-counter" not "over the counter"
While it is important to talk about
the issue, doing it in the wrong place and in front of the wrong
people can result in embarrassment and an _____
to truly listen.
_ _ _ _ _ _ _ _ _
inability
If possible, make an appointment to sit down and
talk through the issue with the people _____.
_ _ _ _ _ _ _ _
involved
If you
walk into a conversation _____
that you're not liked or that you're going to be attacked...
_ _ _ _ _ _ _ _
assuming
...you'll most likely spend that time _____
yourself and feeling angry and hurt.
_ _ _ _ _ _ _ _ _
defending
Remember
that you're going through this process because people want to _____
the issue and get along.
_ _ _ _ _ _ _
resolve
So start by assuming that their _____
are positive and that the things they are going to say are for the
good of the team.
_ _ _ _ _ _ _ _ _ _
intentions
This will allow for an open conversation that
_____ to improve the situation
rather than make it worse.
_ _ _ _
aims
A
conversation is not a _____.
_ _ _ _ _ _ _ _ _
monologue
It is not a chance for one party to list all the things they are
angry and unhappy about without letting the other person _____.
_ _ _ _ _
react
A real conversation allows all parties to share their _____
and collaborate to find a satisfactory way forward.
_ _ _ _ _ _ _ _ _ _ _ _
perspectives
Many of
us think we listen but instead are simply waiting for our chance to
_____.
_ _ _ _ _ _ _
respond
Put your thoughts
_____ for the moment and truly
listen when the other person is speaking.
_ _ _ _ _
aside
Growth and _____
are only possible if you allow their words to change you.
_ _ _ _ _ _ _ _ _ _ _
development
It's
easy to generalize and make broad _____,
for example using statements such as You
always ...
or You
never ...
_ _ _ _ _ _ _ _ _ _ _
accusations
However,
this often results in a _____
response.
_ _ _ _ _ _ _ _ _
defensive
Instead, be specific about what the issue is, give examples and be
clear about the _____
of the problem.
_ _ _ _ _ _
impact
Be as _____
as you can and avoid personal attacks.
_ _ _ _ _ _ _ _ _
objective
Some of
us feel the need to bring up less _____
past events...
_ _ _ _ _ _ _ _
relevant
... to gain an _____
over our conversation partner.
_ _ _ _ _ _ _ _ _
advantage
This can make people feel defensive
and _____ everyone from the
main point of the conversation.
_ _ _ _ _ _ _ _
distract
Try to _____
on the main issue and how to make things better.
_ _ _ _ _
focus
We are
not perfect and we make mistakes. Consider how you might have
contributed to the problem and _____
responsibility for it.
_ _ _ _
take
This not only _____
your desire to work as a team...
_ _ _ _ _ _ _ _ _ _ _ _
demonstrates
...but also shows that you are
not just looking for an _____
to blame the other party.
_ _ _ _ _ _ _ _ _ _ _
opportunity
While it is important to talk about
the issue, doing it in the wrong place and in front of the wrong
people can result in embarrassment and an inability
to truly listen.^^ If possible, make an appointment to sit down and
talk through the issue with the people involved.^^
If you
walk into a conversation assuming
that you're not liked or that you're going to be attacked...^^
...you'll most likely spend that time defending
yourself and feeling angry and hurt.^^
Remember
that you're going through this process because people want to resolve
the issue and get along.^^ So start by assuming that their intentions
are positive and that the things they are going to say are for the
good of the team. ^^This will allow for an open conversation that
aims to improve the situation
rather than make it worse.^^
A
conversation is not a monologue.^^
It is not a chance for one party to list all the things they are
angry and unhappy about without letting the other person react.^^
A real conversation allows all parties to share their perspectives
and collaborate to find a satisfactory way forward.^^
Many of
us think we listen but instead are simply waiting for our chance to
respond.^^ Put your thoughts
aside for the moment and truly
listen when the other person is speaking.^^ Growth and development
are only possible if you allow their words to change you.^^
It's
easy to generalize and make broad accusations,
for example using statements such as You
always ...
or You
never ...
^^
However,
this often results in a defensive
response.^^
Instead, be specific about what the issue is, give examples and be
clear about the impact
of the problem.^^
Be as objective
as you can and avoid personal attacks. ^^
Some of
us feel the need to bring up less relevant
past events...^^... to gain an advantage
over our conversation partner. ^^This can make people feel defensive
and distract everyone from the
main point of the conversation.^^ Try to focus
on the main issue and how to make things better. ^^
We are
not perfect and we make mistakes. Consider how you might have
contributed to the problem and take
responsibility for it.^^ This not only demonstrates
your desire to work as a team... ^^ ...but also shows that you are
not just looking for an opportunity
to blame the other party. ^^
