1. Systems & Operations
To log into, open, or enter a system, file, or database.
Example 1
"I can't access the shared folder from home."
Example 2
"Do you have access to the company financial records?"
Update: Patching software. Upgrade: Replacing with a newer/better model or version.
Example 1
"Remember to update your antivirus software regularly."
Example 2
"We plan to upgrade all office laptops next quarter."
To save a copy of data in a separate location to prevent data loss.
Example 1
"Make sure to back up your files before turning off your PC."
Example 2
"We store our daily backups on an external drive."
Storage: Space for files (SSD/Cloud). Memory (RAM): Power to run apps simultaneously.
Example 1
"My phone is running out of cloud storage."
Example 2
"This software requires at least 16GB of RAM memory to run smoothly."
Able to work together without system errors or technical conflicts.
Example 1
"This app isn't compatible with older operating systems."
Example 2
"Check if the printer is compatible with your wireless router."
2. Connectivity & Cloud
The capacity or speed at which data travels over an internet connection.
Example 1
"Video calls take up a lot of bandwidth."
Example 2
"We need to increase our bandwidth to handle larger uploads."
Stored, managed, or processed on remote internet servers rather than locally.
Example 1
"We switched to a cloud-based email provider."
Example 2
"Our team uses cloud-based software so we can work remotely."
To automatically update data across multiple devices so they match.
Example 1
"My calendar syncs automatically with my phone."
Example 2
"Give the folder a minute to sync all the new files."
A period when a technical system, power, or internet service is unavailable.
Example 1
"An unexpected power outage shut down our local servers."
Example 2
"The website will experience scheduled downtime for maintenance tonight."
3. Security & Settings
Login information used to verify a user (usernames, passwords, security keys).
Example 1
"Never share your login credentials over email."
Example 2
"Enter your credentials to access the secure portal."
Access rights granted to specific users to view, edit, or delete files.
Example 1
"You need administrative permissions to install this program."
Example 2
"I adjusted the folder permissions so clients can only view documents."
The pre-configured options assigned to a device or software out of the box.
Example 1
"If you make a mistake, you can reset the app to its default settings."
Example 2
"Change the default password as soon as you turn on the router."
4. Explaining Technical Glitches
It keeps [freezing / crashing / buffering].
Example 1: "My screen keeps freezing every time I open this spreadsheet."
Example 2: "The application crashed while I was saving the report."
It's running really slowly today.
Example 1: "My browser is running really slowly today; it takes a minute to load a page."
Example 2: "The computer is running slowly because you have twenty tabs open."
I'm getting an error message that says...
Example 1: "I'm getting an error message that says 'File Not Found'."
Example 2: "When I click submit, I get an error message that says my session expired."
The connection keeps dropping.
Example 1: "I can't finish the call because the connection keeps dropping."
Example 2: "Our Wi-Fi connection keeps dropping whenever it rains."
5. Troubleshooting & Instructions
Try restarting / rebooting the system.
Example 1: "Before calling IT, try restarting the system."
Example 2: "Rebooting the server usually fixes minor network glitches."
Clear your browser cache and cookies.
Example 1: "If the web page won't load properly, clear your browser cache."
Example 2: "Clearing your cache and cookies can resolve login issues."
Double-check your credentials.
Example 1: "Double-check your credentials to ensure your cap lock isn't on."
Example 2: "If it fails to log in, double-check your credentials with the administrator."
6. Specifying & Recommending Specs
It's a bit pricey upfront, but...
Example 1: "It's a bit pricey upfront, but it's more cost-effective in the long run."
Example 2: " buying quality hardware is a bit pricey upfront, but it saves maintenance costs later."
It has enough processing power for...
Example 1: "It has enough processing power for basic video editing."
Example 2: "This entry-level chip has enough processing power for our daily admin tasks."
Is it worth the extra cost?
Example 1: "Is the upgraded phone model really worth the extra cost?"
Example 2: "We need to ask ourselves if faster shipping is worth the extra cost."