Dr Ray
Tourism Hospitality

Handling Complaints
LEAF - F/U  METHOD

Bad Steak

I said no onions.

Common Complaints: Restaurant

Lost Luggage

Common Complaints: Air travel

Room with a view

Common Complaints: Hotel

Common Complaints: Spa Resort

Party on the Beach

Common Complaints: Ocean Beach Resort

Common Complaints: Amusement Park

Common Complaints: Ski Resort