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Dr Ray
Professional English
Tourism and Hospitality

Jobs: Duties and Qualifications


For the exercises below, select the best answer. On completion of the page, submit as PDF to the proper assignment in the Eclass.
  1. Hotel Receptionist/ Front Desk Clerk

Answer
  1. Hotel Receptionist/ Front Desk Clerk

    • Duties: Greeting guests, handling check-ins and check-outs, managing reservations, providing information about the hotel's services, addressing guest concerns, and ensuring a smooth guest experience.

    • Qualifications: Good communication and interpersonal skills, knowledge of hotel systems, multitasking abilities, and fluency in multiple languages can be beneficial.

...
  1. Concierge

Answer
  1. Concierge

    • Duties: The concierge serves as a point of contact for guests or clients. They provide personalized assistance such as fulfilling requests, offering recommendations, and addressing complaints.

    • Qualifications: Excellent customer service and communication skills. Strong organizational and multitasking abilities. Ability to remain calm and composed in stressful situations. Knowledge of event or task management software.

  1. Tour Guide

Answer
  1. Tour Guide

    • Duties: Leading tour groups, providing historical and cultural information about destinations, ensuring the safety of participants, answering questions, and creating a memorable experience for travelers.

    • Qualifications: Proficiency in local history and culture, excellent communication skills, the ability to engage and entertain groups, and proficiency in multiple languages for international tours.

  1. Chef

Answer
  1. Chef

    • Duties: Preparing and cooking meals, designing menus, ensuring food quality and safety, managing kitchen staff, and creating new dishes.

    • Qualifications: Culinary arts degree or relevant certification, creativity, time management, ability to work under pressure, and a passion for cooking.

  1. Event Planner

Answer
  1. Event Planner

    • Duties: Organizing and coordinating events such as weddings, conferences, and parties, managing budgets, liaising with vendors, ensuring all details are taken care of, and providing a seamless event experience.

    • Qualifications: Strong organizational and communication skills, attention to detail, ability to work under deadlines, and experience in event management or related fields.

  1. Cruise Ship Steward

Answer
  1. Cruise Ship Steward

    • Duties: Maintaining cleanliness in cabins and public areas, assisting passengers with their needs, organizing activities, and ensuring guests have a pleasant voyage.

    • Qualifications: Customer service experience, attention to detail, ability to work in a team, and physical fitness for tasks like lifting and cleaning.

  1. Travel Agent

Answer
  1. Travel Agent

    • Duties: Assisting clients in planning and booking their travel arrangements, offering destination information, suggesting suitable options, and handling reservations.

    • Qualifications: Good communication skills, knowledge of travel destinations, familiarity with booking systems, and a passion for travel.

  1. Host/hostess

Answer
  1. Host/hostess

    • Duties: Greets and welcomes guests, seats them at tables, and answers questions about the menu and the restaurant's policies.

    • Qualifications: High school diploma or equivalent, customer service experience, and basic computer skills.

  1. Waitstaff

Answer
  1. Waitstaff

    • Duties: Takes orders from guests, serves food and drinks, and checks on their satisfaction.

    • Qualifications: High school diploma or equivalent, customer service experience, and basic food safety knowledge.

  1. Bartender

Answer
  1. Bartender

    • Duties: Prepares and serves alcoholic and non-alcoholic drinks.

    • Qualifications: High school diploma or equivalent, knowledge of alcoholic and non-alcoholic drinks, and basic customer service skills.

  1. Sales and marketing staff

Answer
  1. Sales and marketing staff

    • Duties: Responsible for promoting the establishment to potential guests.

    • Qualifications: strong  communication and writing skills, as well as experience in marketing and sales. Bachelor's degree in marketing or a related field.


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