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Dr Ray
Hospitality and Tourism

Airport complaints, Quiz


Airport Complaints:

For the exercises below, from the pull-down menus, select the words to complete the complaints.
Flight 1 or cancellations without proper explanation or 2 .

Lost or 3 baggage.

4 or unhelpful airline staff.

5 issues resulting in 6 boarding.

Inadequate 7 and uncomfortable 8 .

Poor in-flight entertainment options or 9 .

AnswerFlight delays or cancellations without proper explanation or compensation.

Lost or mishandled baggage.

Rude or unhelpful airline staff.

Overbooking issues resulting in denied boarding.

Inadequate legroom and uncomfortable seating.

Poor in-flight entertainment options or malfunctions.

Insufficient or 1 in-flight meal options.

Lack of 2 or maintenance issues on the aircraft.

Lack of 3 for passengers with special needs or disabilities.

4 fees for baggage, seat selection, or other services.

Overcrowded or disorganized boarding 5 .

6 response to customer complaints or requests for assistance.

Long 7 at customer service.

Answer

Insufficient or subpar in-flight meal options.

Lack of cleanliness or maintenance issues on the aircraft.

Lack of assistance for passengers with special needs or disabilities.

Unreasonable fees for baggage, seat selection, or other services.

Overcrowded or disorganized boarding processes.

Unsatisfactory response to customer complaints or requests for assistance.

Long wait times at customer service.


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