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Dr Ray
Tourism and Hospitality

Common Hotel Complaints


For the exercises below, form the pull-down menus, select the words to complete the sentences.
Room 1 issues (dirty linens, unclean bathroom, etc.).
Noisy neighbors or 2 guests.
Uncomfortable or 3 beds and pillows.
4 or noisy air conditioning/heating systems.
Poor Wi-Fi or internet 5 .
Inadequate or 6 hot water supply.
Unpleasant 7 in the room or 8 areas.
AnswerRoom cleanliness issues (dirty linens, unclean bathroom, etc.).
Noisy neighbors or disruptive guests.
Uncomfortable or worn-out beds and pillows.
Malfunctioning or noisy air conditioning/heating systems.
Poor Wi-Fi or internet connectivity.
Inadequate or inconsistent hot water supply.
Unpleasant odors in the room or common areas.
Lack of 1 amenities (towels, toiletries, etc.).
Room service 2 or mistakes in orders.
3 lighting in the room or common 4 .
5 infestations (e.g., insects, rodents).
Inadequate 6 in the rooms.
Unaddressed 7 issues (leaking faucets, broken fixtures, etc.).
Answer Lack of essential amenities (towels, toiletries, etc.).
Room service delays or mistakes in orders.
Insufficient lighting in the room or common areas.
Pest infestations (e.g., insects, rodents).
Inadequate soundproofing in the rooms.
Unaddressed maintenance issues (leaking faucets, broken fixtures, etc.).
Unhelpful or unfriendly hotel 1 .
Billing 2 or incorrect charges.
Long 3 times during check-in or check-out.
Inaccurate or 4 information provided by the hotel staff.
5 room location or view.
Inadequate 6 measures or concerns about safety.
7 guest requests or complaints.
AnswerUnhelpful or unfriendly hotel staff.
Billing errors or incorrect charges.
Long wait times during check-in or check-out.
Inaccurate or misleading information provided by the hotel staff.
Unsatisfactory room location or view.
Inadequate security measures or concerns about safety.
Unresolved guest requests or complaints.

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