Dr Ray
Tourism/Hospitality

Lost Luggage, Shuffled Dialog
How to play
For the exercises below, select the item you wish to move (it will turn to gray), then select another item to swap places.


Traveler (T): Excuse me, I have a bit of a problem. My luggage seems to be missing.
Airport Customer Service (CS): I'm sorry to hear that. Don't worry; we'll do our best to assist you. Can you please provide me with your baggage claim tag and some identification so I can look up your information?
T: Sure, here's my baggage claim tag, and my ID is my passport.
CS: Thank you. Let me check our system for your luggage. Could you also describe your bag and provide any unique features that might help identify it?
T: Of course. It's a medium-sized black suitcase with a blue ribbon tied around the handle. There's also a sticker of my favorite band on one side.
CS: Got it. Let me search for your bag in our system. I'll be right back.
Answer

CS: I'm sorry for the inconvenience, but it seems that your bag didn't arrive on your flight. Please know that we understand how distressing this can be, and we'll make every effort to locate it and get it to you.
T: Oh no, that's not good news. What should I do now?
CS: First, let me assure you that we have a dedicated team working on locating your luggage. We will need you to fill out a lost luggage report with your contact information and details about your bag. We'll keep you updated on your luggage’s location.
T: Okay, I'll provide my hotel address. How long will it take to locate my luggage?
CS: It's difficult to give an exact time frame as it depends on various factors, but we'll do our best to expedite the search. Rest assured, we'll keep you informed throughout the process. We understand how important your belongings are, and we'll work diligently to resolve this situation. If you have any further questions or concerns, please don't hesitate to call.
T: I will. Thanks again for your assistance.
CS: No problem at all. Have a pleasant stay, and we'll be in touch as soon as we have any updates regarding your luggage. Answer

... end.