Discount
brands, such as Payless, sell items that usually cost much less
than other brands. Luxury brands, on the other hand, always
offer their items at much higher prices.
Luxury
items are products that are not necessary for daily use, but make
life more convenient or enjoyable. People buy them because of the
belief that they are of higher quality, or because they are
image-conscious and want to be associated with wealthy people.
Some examples of luxury brands are Chanel, Gucci, and CK.
Payless
shoe store is an American retail chain that sells discount
shoes. These shoes are usually sold in the 20 to 40 dollar price
range. The store claims that it’s quality and styles of shoes
are just as good as those of more expensive brands.
To prove
their point, Payless created a fake store with an Italian
sounding name, “Palessi.” The company temporarily rented an old
Armani store, to get that high-class look of a luxury store,
and stocked the store with only Payless shoes. However, it
priced the discount shoes in the range of 200 to 600 dollars.
Payless
invited sixty fashion experts to the grand opening of
it’s “Palessi” store. The store was located in an upscale
mall between Tiffany and Louis Vuitton (LV).
In this
high class atmosphere, the fashion experts were asked to give
their opinions about the shoes. They also had the option to buy any
shoes in the store that caught their eye.
"It's
just stunning. elegant, sophisticated," one
shopper said of a stiletto heel.
"I
can tell it was made with high-quality material," said a man
holding a pair of leather sneakers.
After
several thousand dollars worth of merchandise were sold to the
fashion experts, the Palessi manager came out to tell the experts
that this was just a prank.
When he
told the experts that the store was fake and that all the shoes in
the store were Payless shoes, they were very surprised.
“Wow.
Payless. We were completely fooled,” said one of the experts. The
manager refunded all the money to the experts, but let them
all have a free pair of shoes for their troubles.
When one
expert asked what he would do with the shoes she said, “Wear them,
of course!” Said another, “I loved them when I thought they were
$600, I certainly love them at only $60.”
A business
professor observed, “People don’t buy on reality, they buy on
perception. In other words, they buy things based on what they
think or feel about a product, whether it’s true or not.”