Lesson 7: Managing Disagreement and Tension

Key Phrases

Acknowledging the other side:

I understand your concern

I understand your point

That's a fair point

I see what you mean

I appreciate that

Reframing disagreement:

We may see this differently

From a different angle, [perspective]

Let me offer another perspective

We might approach this from different viewpoints

De-escalating language:

Let's explore other options

Perhaps we could find middle ground

Maybe we can revisit this later

At this stage, it may be best to [action]

Let's take a step back

Additional expressions:

I understand the issue

I appreciate your flexibility

We value your position

That's worth considering

Example Sentences

I understand your concern about the timeline.

I understand your point; however, we have our own constraints.

That's a fair point, however, we need to balance multiple priorities.

I see what you mean about the budget limitations.

I appreciate that this is challenging from your side.

We may see this differently, but both positions are valid.

From a different angle, this could create opportunities for future collaboration.

Let me offer another perspective on the pricing structure.

Let's explore other options that work for both sides.

Perhaps we could find middle ground on the delivery schedule.

Maybe we can revisit this after further review.

At this stage, it may be best to revisit this later.

Let's take a step back and look at the overall objectives.

I understand the issue, but we need to find a solution that works for everyone.

Dialog: Delivery Dispute Resolution

Buyer: The delivery is two weeks late. This has caused serious problems for our production schedule.

Supplier: I understand your concern. We experienced unexpected delays with our shipping partner.

Buyer: That's a fair point, however, we still need compensation for the delay.

Supplier: I appreciate that this is challenging from your side. Let's explore other options besides a refund.

Buyer: Perhaps we could find middle ground with a discount on our next order instead.

Supplier: That works well for both of us. Let's move forward with a 15% discount on your next purchase.

Variation:

Customer: The product quality doesn't match what we ordered. We expected premium grade materials.

Manager: I understand the issue. Let me offer another perspective - this grade meets industry standards for this price point.

Customer: We may see this differently. Our contract specifically mentioned premium materials.

Manager: You're right, and I see what you mean. Let's take a step back and review the contract specifications together.

Customer: I appreciate your flexibility on this. Maybe we can revisit the pricing if we're using standard materials.

Manager: That's worth considering. At this stage, let's review the details and find a fair solution for both sides.