Lesson 9: Additional Patterns + Extended Dialog

Buyer: From our side, we need 10 desktop computers, 2 color printers, plus desks and chairs for 10 people. Our main concern is staying within our budget of $25,000.

Seller: I understand. Let me outline what we can offer. For computers, we have models ranging from $800 to $1,500 per unit. The printers are $600 each for our standard color model.

Buyer: At this stage, we're looking for mid-range computers around $1,000 each. What about the furniture?

Seller: Our desk and chair sets are $400 per person. However, we're limited by current inventory - we only have 8 sets in stock right now.

Buyer: That would be difficult because we need all 10 sets for our opening date next month. Is there any possibility to get the remaining sets quickly?

Seller: We could order the additional sets, but delivery would take three weeks. As an alternative, we could offer you 10 slightly higher-quality sets from our premium line at the same price.

Buyer: That sounds reasonable, if the premium sets can be delivered within two weeks.

Seller: Yes, we can commit to two weeks for the premium sets. Now, let me calculate the total: 10 computers at $1,000, 2 printers at $600, and 10 furniture sets at $400. That's $16,200 for equipment and furniture.

Buyer: What about installation and setup? The reason for asking is that our team doesn't have technical expertise.

Seller: Our installation service is normally $150 per computer, plus $100 per printer. However, we wouldn't be able to include furniture assembly in that price.

Buyer: That adds $1,700 to the cost, bringing us to $17,900. We see your point about the separate pricing; however, we need to stay close to our budget. Would you be open to a package discount?

Seller: Let me check what we can do. If you're open to extending the payment terms, we could offer a 10% discount on the installation.

Buyer: That could work, but what payment terms are you suggesting?

Seller: Instead of our standard Net 30, what about Net 60 with the 10% installation discount? That saves you $170.

Buyer: I appreciate your flexibility; however, Net 60 creates cash flow issues for us. Could we explore a middle option?

Seller: I understand your concern. Perhaps we could find middle ground - Net 45 with a 5% installation discount?

Buyer: That might be viable, provided you can also include basic furniture assembly at no extra charge. This would help us open on schedule.

Seller: We could consider that, as long as the assembly is scheduled on the same day as computer installation. This would allow us to send one team for everything.

Buyer: That works for us. Based on our experience with office setups, having everything done in one day is actually better.

Seller: Excellent. Let me summarize where we are: 10 mid-range computers at $1,000 each, 2 printers at $600 each, 10 premium furniture sets at $400 each, installation with 5% discount, plus furniture assembly included. Total is $17,815, payment Net 45.

Buyer: Just to clarify, delivery and installation will be completed within two weeks?

Seller: That's correct. We can schedule everything for two weeks from today.

Buyer: What about warranty coverage? Would you be able to extend the standard warranty to two years?

Seller: We're constrained by manufacturer warranties on computers - those are fixed at one year. However, we could offer extended warranty on the furniture for two years at no additional cost.

Buyer: That's a fair point. We understand the manufacturer limitations. The furniture warranty extension would be helpful.

Seller: Great. So we're agreed on all the terms: equipment, installation, furniture assembly, Net 45 payment, and two-year furniture warranty.

Buyer: Yes. It sounds like we've covered everything. This meets our needs and stays within budget.

Seller: Perfect. We'll document this and send you the formal quote by tomorrow. Thank you for a productive discussion.

Buyer: Thank you. We look forward to receiving the quote.